Who Are They?

I will first start off by saying I used to work at Directline Holidays, which is what began my love for the travel industry and is where I was when I first started creating Spaghetti Traveller. Ok, anywho.

Directline Holidays were bought out and changed management in 2013, now part of Broadway Travel Service (Wimbledon) Limited. The company has been round since the dawn of time (of that is how it feels) as they have been in the holiday business for 60 years now, while they have always placed a strong focus on the customer, ensuring each team member is heavily trained in various holiday destinations, as well as how to get the best price for you and what to recommend for your holiday.


What Types Of Holidays

The main focus for Directline Holidays are beach trips in the Mediterranean, with a few others thrown in such as the Maldives and Mexico. If you are interested in booking a different type of trip, there are a whole host of sister sites by Directline Holidays, such as Directline-Citybreaks, Directline-Cruise and Directline-UK Breaks. They also used to have a ski site, however it has now shut down.

You can take your pick on what type of accommodation you are after, whether that be a self catering or all inclusive hotel break, a villa or apartment or even a bed and breakfast. The majority of their audience fall in the brackets of 30-60 year olds, who purchase from the company year after year, so the main holidays they sell tend to be all inclusive breaks in nice hotels with older couples and families.

The main destinations they sell to are the Balearic Islands, Canary Islands, the Algarve, Greek Islands, the Costas, Sharm El Sheikh, Turkey and Italy. They do sell to other destinations, but these are their number one sellers. This also means if you are considering one of these destinations, the team on the phone are top notch.

You can also pay for travel insurance while booking your holiday on the site, as they have an agreement in place with Flexicover, a great UK based insurance company which will cover you for all purposes when going abroad. I have been known to be a little bit thorough when reading through insurance details as I want to ensure all excursions and activities are covered. While going through this process I found Flexicover to be a bit expensive, however once I looked around at all competitors, I realised they were the best, as all others left out important parts or wanted to charge a fortune in excess if you make a claim. I would recommend doing your own research on the subject before going for it, however I would personally recommend adding in the travel insurance when booking your holiday.

As it hasn’t been mentioned, I thought I would quickly highlight that they are ABTA and ATOL protected and they use Verisign for secure online booking.

They now also have a very cool app on the right hand side of the screen, called the ‘wish list’ where you can highlight what destinations you are considering, what dates and all other details, while this can then be shared with friends on Facebook as you plan together on how to gain the best holiday for everyone’s needs.

Directline Holidays have always been at the forefront of innovation, being the first company to offer monthly installments in the same pattern a bank handles loans. This great innovation meant that it could just be a chunk out of your monthly pay packet, making it a lot more achievable for anyone watching over their monthly bills with a bit of fear. They also set ridiculously low deposits up for booking holidays, at £10!


Directline Holidays Review

As the company was bought out a year ago, meaning a complete change in staff, all reviews are based on past data which isn’t accurate for today. Saying that, they always had a strong reputation, while if there were any issues, they had a brilliant customer service team to handle any dilemmas.